Job Description

Job Description

Job Description

Salary: $15.00 per hour plus commissions

TITLE: SERVICE BUSINESS DEVELOPMENT CONSULTANT (BDC)

REPORTS TO: BDC Manager

About George Moore Chevrolet:

George Moore Chevrolet, located in Jacksonville, Florida, has been a trusted name in the automotive industry for years, providing our community with quality Chevrolet vehicles and exceptional service. We pride ourselves on fostering a welcoming environment where customer satisfaction is our top priority. As a locally owned and operated dealership, we are committed to delivering not only outstanding vehicles but also building long-lasting relationships with our customers. Joining our team means becoming a part of a company that values integrity, teamwork, and community. At George Moore Chevrolet, we offer opportunities to grow within a supportive, customer-focused environment. If you're passionate about delivering great service and working in a dynamic and rewarding atmosphere, we invite you to be a part of our success.

PURPOSE OF THE POSITION:

The primary purpose of the Service Business Development Consultant (BDC) is to drive growth and increase profitability for the service department by developing and maintaining strong customer relationships, generating leads, and ensuring exceptional service experiences. The BDC plays a key role in managing customer communications, following up on service appointments, and converting inquiries into scheduled service visits. By leveraging customer data, the BDC enhances customer retention and satisfaction, promoting the dealership's service offerings while collaborating with the service team to meet performance goals and drive business success.

DUTIES AND RESPONSIBILITIES:

• Answer all incoming phone calls according to script and strategically overcome objections
• Schedule and follow up on all service inquiries
• Generate service appointments (required to have 12 appointments made per day, total of 276 appts per month)
• Contact customers based on current marketing initiatives
• Promptly and accurately enter all customer inquiry data into the CRM (DealerSocket).

• Generate emails and text messages as needed
• Display ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers
• Tracking-OnStar Leads 8 Categories (Oil Life, Recall, Low Battery, Tire Pressure, Def Fluid, Brake Fluid, Maint. & Diagnostic);Web Leads 3 Categories (Serv. Appt, Parts Req. & Tire Req.);Dealer Phone Leads 3 Categories (Serv. Appt., Parts Req. & Tire Req.);Phone Calls Made/Appt Set(80% Closing Rate);Emails Answered/Appt Set(80% Closing Rate);Reminder calls for next day appts

QUALIFICATIONS:

• Professional demeanor and appearance, with a strong commitment to delivering excellent customer service and timely follow-up
• Exceptional multi-tasking abilities, with the capacity to manage and prioritize multiple tasks efficiently and effectively
• Must meet company's requirements for employment
• Customer service and appointment setting experience preferred
• Strong MS Office Suite computer skills, Windows proficient
• Outstanding verbal and written communication skills, with the ability to communicate clearly and professionally
• Ability to work collaboratively within a team, while maintaining personal accountability and responsibility
• Adherence to company policies, procedures, and safety standards at all times
  

BENEFITS:

• Medical, Dental and Vision for Full Time employees working 30 hours or more
• 401K after 1 year of employment
• Longevity Fund/Bonus
• 1 week of vacation after 1 year of employment and 2 weeks after 2 years
• Five paid holidays (New Years Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day)
• GM training for all
• Closed Sundays

WORKING CONDITIONS:

Service Business Development Consultant primarily work in an office environment within a dealership, often at a desk with phone and computer use as the main tools for communication. The role typically involves regular interaction with customers via phone, email, and online messaging. Consultants may be required to work during evenings, weekends, or holidays to accommodate business needs. The position is generally fast-paced, requiring strong multitasking abilities and the capacity to manage a high volume of calls and appointments. While the work environment is generally indoors and climate-controlled, representatives may occasionally need to collaborate with other departments and interact with the service team to coordinate customer needs. Adherence to company policies, procedures, and customer service standards is essential to success in this role.

Equal Employment Opportunity: George Moore Chevrolet is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status.

Job Tags

Hourly pay, Holiday work, Full time, Christmas work, New year, Weekend work, Sunday, Afternoon shift,

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