Job Description
About the Role
The Professional Services Consultant / Deployment Manager is a critical member of the Customer Success team at Abnormal Security. In this role, drawing upon your advanced knowledge with enterprise mail flow and email security-related work streams, you will lead our customers' initial post sales experience, providing product training and ensuring their successful implementation of the platform.
We're looking for a passionate team member who will partner with our enterprise customers to understand their cybersecurity pain points and objectives, and recommend and implement scalable solutions with a well-defined delivery plan. Candidates should have previous project management and customer relationship experience, including delivering projects for large (F500 customers) across a variety of industries with visibility up to VP and C-level customer executives.
In addition to managing enterprise-grade deployment projects, this role will also play a key role in helping define implementation best practices, new delivery methodologies, and helping our organization continually define what delivery excellence is at Abnormal.
As an ideal candidate, you have a strong technical project/program manager profile responsible for successful deployment following POV's (i.e., configuration, integrations, issue escalation, and training en route to deployment debrief and delivery sign-off with customer).
Must Haves#LI-LM1
At Abnormal Security certain roles are eligible for a bonus, restricted stock units (RSUs), and benefits. Individual compensation packages are based on factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons. We know that benefits are also an important piece of your total compensation package. Learn more about our Compensation and Equity Philosophy on our Benefits & Perks page.
Base salary range:
$101,650—$135,500 USD
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