IT Help Desk Manager Job at Brookfield Properties, Charleston, SC

MVgrSmg2Q2d2aUR1TFR3NEJKcG9TL0Vj
  • Brookfield Properties
  • Charleston, SC

Job Description

Location Charleston - 997 Morrison Drive, Suite 402 Business We are a leader in the single-family rental (SFR) Aggregation space with over 10,000 homes across the Southeast and Midwest. Maymont Homes was founded in 2011 to bring technology to the single-family rental space. Over the years we have become a full-service acquisition, renovation, and property management company growing throughout the South and Midwest. By the application of efficient processes enabled by advanced software, our company can provide clean, safe, affordable housing to thousands of people. We strive to offer better living opportunities for individual families, which ultimately improve the lives in the communities we serve! Job Description Primary Responsibilities: The IT Help Desk Manager is primarily responsible for leading the front-line support team and ensuring tickets are triaged, assigned, and updated for all ticket agents. The IT Help Desk Manager will ensure technical support for all employees, including onsite and remote employees. Location: Charleston, SC - Onsite Skills & Competencies:

  • 6+ years of Help Desk experience
  • 3+ years of experience managing direct reports
  • Proficient wit Microsoft 365 applications
  • Experience using ZenDesk or a similar IT ticketing system
  • Bachelors degree in Computer Science, Information Technology, or equivalent work experience required.
  • Solid technical background with an ability to give instructions to a non-technical audience
  • Customer-service oriented with a problem-solving attitude
  • Excellent written and verbal communications skills, to include IT documentation and explaining technical information to coworkers
  • Intermediate knowledge of Word, Excel, Outlook, SharePoint and PowerPoint; advanced preferred
  • Detail oriented, with the ability to produce high quality work in a deadline-oriented environment and an ability to multi-task
  • Ability to prove critical thinking and problem solving concepts
  • Knowledge in fair housing and local real estate laws, where applicable
Essential Job Functions:
  • Manage the help desk team and evaluate performance
  • Maintain timely and accurate customer service on a daily basis
  • Recruit, train and support help desk staff
  • Set specific customer service standards
  • Contribute to improving customer support by actively responding to queries and handling complaints
  • Establish best practices through the entire technical support process
  • Develop reporting for management on key help desk indicators
  • Follow up with customers to identify areas of improvement
  • Develop daily, weekly and monthly reports on help desk teams productivity
  • Provide customer feedback to the appropriate internal teams, like product developers
  • Other duties, as assigned by supervisor or leadership team
Key Metrics & Responsibilities
  • Ticket closures per month, along with first contact resolution rate
  • Ticket responses and assignment times
  • Customer satisfaction score
Why work for Maymont Homes ?? Our Mission We Positively Impact the Lives in the Communities We Serve. We do this through the work we do and the volunteer efforts that the company sponsors. You can make a difference in your community while you work! Outstanding benefits package our benefits are provided by Brookfield and offer immediate 5% match on the 401(k) plan, wellness credits that significantly reduce the employee cost for health care coverage, and up to 160 hours of PTO per year for full time employees. Huge parent company support and backing from Brookfield Asset Management, one of the largest real estate asset management companies. Career growth with our plans for growth and expansion into new markets, there are many opportunities to move up within the company. Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. #MYMT At Brookfield Properties, our success starts with our people. People like you. We develop, operate, and manage more than 1100 properties and 390 million square feet of real estate across the globe. Its a feat that wouldnt be possible without our team, a diverse group of creative visionaries and innovative experts who are relentless in pursuit of one goal: to ensure our buildings dont simply meet the needs of our tenants, residents, and communities but exceed them, every day. Brookfield Properties

Job Tags

Full time, Work experience placement, Local area, Immediate start, Remote job, Work from home,

Similar Jobs

AEG

Performance Mindset Coach (Visualization, Breathwork, Mental Training at Sports Camp) Job at AEG

 ...camp experience. We offer 1- and 2-week sessions for Boys & Girls aged 10 - 15 interested in baseball, basketball, field hockey, football, golf, lacrosse, running, soccer, softball, squash, swimming, tennis & volleyball. Our campers choose one of our 13 "Academy Sports... 

LVI Associates

Senior Energy Engineer Job at LVI Associates

 ...that designs, develops, and delivers comprehensive and integrated energy solutions for various building types, from concept to...  ...understanding of energy efficiency concepts, HVAC systems, and renewable energy systems Expertise with various modeling techniques... 

Lexitas Legal Talent Outsourcing

Attorney - General Liability Associate - Hybrid Remote - Prominent Regional Law Firm Job at Lexitas Legal Talent Outsourcing

 ...Our client, a prominent regional law firm, is seeking an Associate to join their Nassau County team. This is a hybrid remote position, and the position is also partnership track. Candidates should have 2+ years of general liability/civil litigation defense experience... 

DoorDash USA

Franchise Account Executive, Ad Sales Job at DoorDash USA

 ...This team was formed in 2021 and is seeking additional team members to build an industry-leading ads and promotions business across DoorDashs enterprise restaurant brands. The growing DoorDash ads business will quickly become the single best place for merchants and... 

ASRT, Inc.

Health Communications Specialist I Job at ASRT, Inc.

Job Type Full-time Description JOB TITLE: Health Communication Specialist I POSITION NUMBER: 2501-17961-HCOM-01 POSITION LOCATION: Atlanta, GA, USA ANTICIPATED START DATE: Two weeks after candidate identification. TRAVEL: As required to fulfill the responsibilities...