Job Description
We are inviting applications for a Help Desk Analyst I role in our team located in CHALFONT, Pennsylvania. This role involves providing remote-in support for our diverse clientele, including government bodies, municipalities, and law firms. As a Help Desk Analyst I, you will be integral in supporting our customers with their technical needs, offering solutions for software and hardware issues while maintaining a high level of customer service. This position offers a contract to hire employment opportunity.
Responsibilities:
• Provide comprehensive support for Office 365 applications, including password resets and troubleshooting Outlook issues
• Offer assistance for Windows 11 and Windows Server Support
• Conduct workstation patching and firmware updates as needed
• Handle basic network tasks, such as managing switches and setting firewall rules
• Respond to incoming support calls, emails, and chat requests, providing Level 1 support
• Maintain a high level of professionalism and patience when dealing with clients
• Efficiently manage multiple tasks and prioritize support issues properly
• Contribute to the team's knowledge by sharing unique cases and solutions
• Continually improve technical skills and stay updated with the industry's best practices
• Utilize your skills in 'Windows 11', 'MS Office 365', 'Hardware Troubleshooting', 'Password Reset' to ensure smooth operations.
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