Help Desk Analyst Job at The Crox Group, San Antonio, TX

MW55SWlLYWd2U1BySmprM0FwRm9UdjBYWmc9PQ==
  • The Crox Group
  • San Antonio, TX

Job Description

Position: L2 Support Analyst

Location: San Antonio, TX 78245

Duration: 1 Year Contract

Overview:

Seeking an experienced L2 Support Analyst to join a fast-paced service desk supporting Markets and Investment Banking. The ideal candidate will have strong technical troubleshooting skills, prior experience in financial services, and the ability to handle high call volumes with professionalism.

Key Responsibilities:

  • Handle 40+ support calls daily, resolving desktop, VDI, and infrastructure-related issues.
  • Deliver 1st and 2nd line support to high-priority users in a trading floor or banking environment.
  • Utilize remote tools and follow ITIL best practices for incident management.
  • Support projects, system upgrades, and enforce risk controls.
  • Collaborate with global teams in a 24x7 follow-the-sun model, including rotational late shifts and occasional weekends.

Technical Skills:

  • Proficient with Windows 7/10, MS Office 2016/O365, Active Directory, and network protocols
  • Experience with data management tools (e.g., robocopy, emcopy), NAS (NetApp/Dell/EMC), VDI (VMware/Citrix)
  • Familiarity with Microsoft Exchange, cloud computing, and endpoint troubleshooting

Qualifications:

  • 5+ years of helpdesk or technical support experience
  • Microsoft Certifications required; CompTIA, ITIL, or MCSE preferred

Key Competencies:

  • Strong verbal/written communication, attention to detail, and analytical thinking
  • Ability to manage multiple tasks under pressure and maintain service levels
  • Team-oriented with a commitment to quality and client satisfaction

Job Tags

Contract work, Remote job, Afternoon shift,

Similar Jobs

DoorDash

DoorDash Delivery Driver - No Experience Needed Job at DoorDash

 ...DoorDash Delivery Driver - No Experience Needed at DoorDash summary: As a DoorDash Delivery Driver, you independently deliver food and other...  ...driver, flexible hours, gig economy, work on demand, independent contractor, local delivery, part-time work, delivery service... 

Albany Medical Center

Nurse Clinician Medical ICU - 36hrs/week, DAYS Job at Albany Medical Center

 ...exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.... 

Grammer Logistics

Class A CDL - Tanker Hazmat Driver - Company Driver Job at Grammer Logistics

 ...Grammer Logistics runs a diverse fleet with many commodities that are used in...  ...Grammer Logistics is currently seeking CDL Class A drivers to haul our diverse freight! Drivers for...  ...Commodity: Ammonia Experience : 407 Hazmat chemical experience Component... 

Arx

CAD Drafter Job at Arx

 ...engineering solutions across: Infrastructure Energy Cities Industry We are currently seeking a detail-oriented and driven CAD Drafter to join our expanding U.S. team. In this role, you'll play a critical part in transforming engineering concepts into clear,... 

RPG LLC

Brand Ambassador Job at RPG LLC

 ...Job Title: Brand Ambassador Location: Atlanta, GA Position Type: Full-time, Non-exempt Salary: $48,000 annual base salary, with monthly bonuses of approximately $1,000, bringing total target compensation to approximately $60,000. Schedule: Tuesday through...