Delivery Manager / Client Partner Job at Futran Tech Solutions Pvt. Ltd., Santa Clara, CA

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  • Futran Tech Solutions Pvt. Ltd.
  • Santa Clara, CA

Job Description

Job Title: Delivery Manager / Client Partner


Location: Santa Clara, CA (Onsite required)


Salary: Open

Note: Need candidate from Telecom background only, Please look for candidates from TCS, Wipro or TechM. Prior Apple exp is a plus.

Job Description:

Role:

Create and maintain strong operational relationships with the company's MVNO customers, internal business owners, managed service providers and other key stakeholders.


Maintain a proactive approach to operational and service issues, ensuring KPIs and SLAs are met.


Be an advocate for the customer in various forums including service reviews and user experience meetings.


Management of operational issues by understanding impact, identifying solution options, liaising with technical architects, key suppliers, managed service partners and business owners.


Develop initiatives to provide continual service improvement, process adherence and enhancement, plus driving efficiency of service.


Producing reports and communications to provide insight on the key highlights, low-lights, issues and risks.


Attendance and chair of the Monthly Operational Review meetings Ensuring operational stability when new Services are launched or updated by working with relevant Project Delivery Teams for the effective transition of new Services into Operations.


Represent the customer perspective on internal decision making forums (CAB etc.)


Work closely with the rest of the Service Delivery team to ensure that service capabilities are consistent and aligned to overall Service Management delivery strategy. Futran Tech Solutions Pvt. Ltd.

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