Job Description
Client Support Representative - Tier 1 Support
Who are we and what do we do?
Fruit was just the beginning. Since our founding in 1999, we’ve evolved over 25+ years into an industry leader and modern gifting destination for celebrating the moments that matter. In addition to a robust online e-commerce hub, our vast retail footprint includes nearly 1,000 locally owned and operated franchise locations globally.
With offerings that go beyond our iconic fresh fruit bouquets to include baked treats, fresh flowers, dessert boards, platters, and more, our vast collection of delicious treats and innovative gifts are perfect for treating yourself and others.
No matter the occasion or moment, there’s an edible® for that.
Through all our incredible years, we’ve remained committed to our 5Ps:
Purpose:
As a Franchise Support Coordinator, you’ll serve as a liaison between our Franchise Operators and our Corporate Teams, ensuring the highest level of customer service, problem resolution and operational support for our Franchise Operators so they can focus on serving their guests in-store.
What that looks like day to day:
Schedule: Monday – Friday, 9am to 6pm with rotating weekend support (Saturday 9-6 and Sunday 9-5). The role will require working on Holidays, and/or extended hours during Peak Holidays, including some overnights.
Requirements:
About You:
What We Offer:
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