Job Description

Job Description

Job Description

This position requires you to train on site to start for 2-3 weeks. After training is complete if you meet the work at home guidelines you can be considered to move remote. Work at home opportunities are granted based on performance/attendance and business needs. You must have a distraction free environment, childcare for anyone 4 years of age and younger and an internet connection (not wifi). Work at home opportunities are not guaranteed. 

If you are passionate about the firearms industry, this position is a great opportunity for individuals seeking a customer service position. In this role, you will support customers over the phone in scheduling appointments to begin the process of registering their firearms device.

To be successful in this role, you must enjoy helping others and possess a helpful and professional attitude towards customers calling in for support. Our client is a fast-growing retailer and manufacturer and the service you provide plays an important role in their continued growth.

As a Customer Service Submission Specialist, you will be responsible for ensuring the accuracy and completeness of customer paperwork prior to submission. Your role is critical in validating customer information and providing a seamless experience by reviewing and resolving documentation issues with a high degree of attention to detail. 

Qualifications

• Previous 6 months customer service or customer support experience preferred
• Previous 6 months call center or office background experience a plus
• Basic computer skills
• Quick learner and able to work independently
• Type 25-35 words per minute accurately
• Strong phone and verbal communication skills along with active listening
• Must be 18 years of age
• A background check applicable with state and federal laws will be required

Responsibilities

• Customer Interaction:  
  • Conduct outbound calls to customers at their scheduled appointment times. 
  • Validate and review paperwork with customers using screen-sharing software. 
  • Submit accurate paperwork for further review. 
• Record Maintenance:  
  • Update and maintain customer account information as needed. 
  • Ensure all records are current and accurate. 
• Problem Resolution:  
  • Identify and resolve document issues by validating information. 
  • Determine the root cause of problems and provide appropriate solutions. 
  • Expedite corrections or adjustments, as necessary. 
  • Rebook appointments if needed to address document issues. 
• Multitasking:  
  • Efficiently manage multiple tasks such as typing, data validation, and customer interaction simultaneously. 
• Reliability:  
  • Maintain a dependable schedule for customer appointments. 
  • Ensure prompt and reliable service to all customers. 
  • Identify customers' needs, clarify information, research and provide solutions and/or alternatives
  • Access company and client resources provided to accurately handle the call
  • Be able to navigate on-line efficiently
  • Skillfully change from one task to another without loss of efficiency or composure
  • Be available at your desk, maintaining punctuality and attendance at all scheduled times
  • Remain positive and professional in all customer interactions
  • Flexibility to cross train as requested
• Perform other duties as assigned*

*Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.

Pay & Benefits

• Starting pay - $14.50/hr plus shift differential(extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance 
• Work hours - 8:00am-5:00pm (CST) ; Work Days - M-F 
• Paid Training - typically 2-3 weeks in length from 8:00am-5:00pm Mon-Fri (CST) 
• Status - Full Time ; 40 hours, Benefit eligible 1st of month after 60 days 

The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job. Click here to read the full description.

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