Job Description
100% REMOTE Candidates must be located in CST or EST time zone Essential Job Functions: Medlogix's NJ Customer Service Manager will serve as the lead contact with their assigned book of business to ensure all products, services and workflows meet and exceed client expectations. Client relationship management and retention is key. The successful Account Manager will work closely with the Operations team to monitor contract compliance, identify trends and spearhead issue resolution. Additional responsibilities include working with the Business Development team to seek product expansion opportunities, to benefit program outcomes.
Additional Job Duties: - Achieve high account visibility (through meetings, phone calls, email, industry, and events)
- Identify and initiate relationships with new industry contacts
- Relationship building both internally and externally with industry contacts
- Inter-departmental communications for optimal servicing
- Provide visibility into client trends and referral patterns while keeping abreast of the competition and industry regulatory requirements
- Working knowledge of the MyMedlogix portal application in order to help resolve issues, provide demonstrations and assist with training an onboarding of new adjusters
- Attend client meetings and prepare, deliver presentations
- Arrange, prepare and deliver year-end-review and other periodic meetings with client and key Medlogix stakeholders
- Maintain CRM database with client updates and new growth opportunities in live time
- Give assistance and support to Sales including lead generation
- Onboarding/Set-up of new accounts within Medlogix
- Support account growth - pursue opportunities to expand product and service offerings
- Troubleshoot problems regarding customer products and handle issues as necessary
- Develop marketing and sales plans for growth of existing accounts
- Keep informed of industry changes, new products, services, and other items of interest to customers
Education and Experience - Bachelor's degree from an accredited four-year college is preferred
- 1-3 years in Auto and/or Workers' Compensation, Medical Claims, Independent Medical Exam and Peer Review account management experience is preferred
EEOC Statement: Medlogix provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Benefits Offered: - 401(k) Matching
- Dental Insurance
- Disability Insurance
- Employee Assistance Program
- Flexible Spending Account
- Health Insurance
- Life Insurance
- Paid Time Off
- Professional Development Assistance
- Referral Program
- Retirement Plan
- Tuition Reimbursement
- Vision Insurance
Job Tags
Contract work, Local area, Flexible hours,