Automotive Services Field Manager Job at AAA Careers, Long Beach, CA

MTNtTGlLV2x1U2Z1TGprNEJaOXJTUEVhWXc9PQ==
  • AAA Careers
  • Long Beach, CA

Job Description

Automotive Services Field ManagerThe Automotive Services Field Manager is charged with securing, maintaining, and managing the business relationship with a large network of roadside assistance providers (ERS) that provide members with the highest level of automotive services in the industry. Responsibilities and Job Duties Communicate with network providers regarding service performance to established thresholds, general contract and business issues, evolving member programs and initiatives requiring their participation, and adoption of best practices. Consult and mentor network owners on efficient business methods to improve their margins and enhance the member experience. Troubleshoot gaps in service quality and member service satisfaction levels and develop action/improvement plans to address deficiencies. Continually review and monitor that quality roadside assistance and repair services are being delivered to members. Direct activities and staff to ensure counseling and corrective measures are undertaken in response to member service quality issues. Direct, review, and approve all contract matters submitted by field supervisory/specialist staff. Assure that all contractual matters are transacted in an appropriate, low risk manner consistent with internal policies and procedures. Directly participate in interactions with network providers that involve counseling or investigations leading up to contract termination. Administer network compensation/fee structure and bi-monthly payments ensuring that Automotive Services budget targets and cost-per-call goals are achieved. Effectively negotiate ERS service provider rates. Direct staff to closely review and audit ERS provider payments to detect leakage or fraud. Continually examine and implement through various means strategies and plans to control or reduce escalating contractor payments. Direct, plan and oversee the development of the Club’s automotive service offerings through network providers throughout the service territory ensuring ubiquitous penetration to meet member demands. Direct activities to locate and attract top towing/repair companies. Review and audit effective member complaint resolution/service recovery handled by direct reports. Ensure case handling meets the Club’s service philosophy and AAA Quality Standards. Personally intervene in or handle elevated or complex cases that require management attention. Take corrective action with network contractors and Club employees resulting from member service quality issues. Manage operations and direct staff in the development, implementation, and communication of programs and services. Ensure staff and network providers are compliant with policies and procedures and members are receiving the highest level of specialized services offered. Develop and maintain liaison relationship with external contacts including law enforcement, towing associations, state agencies (BAR, ARB etc.), civic leaders, strategic partners (ASE, ASC), AAA National, and other AAA affiliate Clubs. Hire, train and manage personnel assigned to the office section. Provide appropriate daily guidance to staff in the performance of their job responsibilities; conduct regular meetings to review office, department and corporate goals and objectives; coach, evaluate, and counsel employee performance. Create an operating environment conducive to ethical conduct, legal compliance, high employee satisfaction, employee development/growth and retention. Also responsible for preparation and management of section operating budget. Education 4-yr. College Degree or an equivalent combination of education and work experience required. Experience 5+ years demonstrated Emergency Road Services, repair, or related automotive management experience required. Experience managing large external vendor relationships, including management of work teams desired. Knowledge / Skills / Abilities Demonstrated knowledge of the towing, repair industry and mechanical aptitude preferred. Prior experience developing recommendations and proposals, as well as successful negotiations and complaint resolution required. Professional verbal and written communication skills required, including presentation skills. Prior experience in the preparation and analyses of financial reports, development of cost-benefit models and understanding of financial spreadsheets and profit and loss statements required. General management, organizational and time management skills required. Special Valid Driver License, acceptable Department of Motor Vehicle record and minimum limits of automobile liability insurance required. The starting pay range for this position is: $106,900.00 - $142,200.00Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance. . Remarkable benefits: • Health coverage for medical, dental, vision • 401(K) saving plan with company match AND Pension • Tuition assistance • PTO for community volunteer programs • Wellness program • Employee discounts Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.” AAA is an Equal Opportunity Employer The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA). --s-p-m1-- By applying, you consent to your information being transmitted by Monster to the Employer, as data controller, through the Employer’s data processor SonicJobs. See American Automobile Association, Inc Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use at

Job Tags

Full time, Contract work, For contractors, Work experience placement, Local area,

Similar Jobs

BCG Attorney Search

Document Review Attorney Job at BCG Attorney Search

A law firm seeks a detail-oriented and experienced Document Review Attorney to join its complex litigation team. This role plays a critical part...  ...full-time, part-time, or flexible basis, with options for remote or in-office work. The ideal candidate will possess strong... 

West Holt Public Schools

Head Football Coach Job at West Holt Public Schools

**$3,300 in new hire incentive pay!** West Holt Public School is currently accepting applications for Head Football Coach for the 2025-26 school year and beyond. Candidates must possess the ability to lead young people in a positive way by creating great relationships... 

School in the square

SY 25-26 Middle School ELA Teacher Job at School in the square

 ...Job Description Job Description Middle School ELA Teacher Join Our Relationships-First Team: Join School in the Square in reimagining...  ...in Washington Heights and Inwood. A tuition-free public charter school, we were founded in 2016 on our "relationships first"... 

Origami Rehabilitation

Licensed Professional Counselor Job at Origami Rehabilitation

 ...Position Origami is seeking a full time Licensed Professional Counselor (LPC) to work in a dynamic, post-acute environment with persons...  ...weekends, or holidays ~ No on-call expectations ~ Minimal Travel (less than 5%, within 15 mile radius)~ Generous Paid Time Off... 

Allegiant

Aircraft Cleaner - Night Shift Job at Allegiant

 ...Willing to work a flexible schedule including nights, weekends, and holidays. Ability to...  ...Job Duties Performs interior and deep cleaning functions of the aircraft as required....  ...100 lbs. May be required to work various shifts/days in a 24-hour situation. Regular attendance...