Job Description

Job Summary:

We are searching for a detail-oriented and results-driven Full-Cycle Accounts Receivable Clerk to join our team and ensure the efficient collection of customer payments. You will be responsible for all aspects of the receivables process, from generating invoices to following up on overdue accounts. This is a critical role in maintaining our company's cash flow and financial health.

Duties/Responsibilities:

• Process customer orders and service agreements to ensure accurate billing information.
• Create and issue invoices to clients in a timely and professional manner.
• Maintain and update customer account records, including billing details and payment history.
• Research and resolve discrepancies in customer accounts to ensure accurate billing.
• Post customer payments and reconcile accounts receivable balances.
• Generate and analyze reports on invoicing and collection metrics to identify trends and potential issues.
• Communicate effectively with customers to answer questions, address billing inquiries, and collect past-due payments according to company policies.
• Develop and implement strategies to improve collection efficiency and reduce outstanding receivables.
• Ensure all billing and collection practices comply with company, local, state, and federal regulations.
• Perform other related duties as assigned.

Required Skills/Abilities:

• Excellent attention to detail and strong organizational skills.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) or similar software.
• Strong understanding of basic accounting principles and collection procedures.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers.
• Ability to work independently and manage multiple tasks effectively while prioritizing deadlines.
• Ability to learn and adapt to new procedures and software.
• Strong problem-solving skills and ability to identify and resolve discrepancies efficiently.
• Strong document processing skills.
• Ability to maintain a professional and courteous demeanor in all interactions.

Education and Experience:

• High school diploma or equivalent required; Associate's degree in a related field a plus.
• Minimum of 2 years of experience in Accounts Receivable or a related customer service role.

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer

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